Shipping policy
Shipping Policy
We currently ship to addresses within the United States.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You'll receive a confirmation email when your order is placed and a shipping confirmation with tracking when it ships.
Shipping rates & delivery times
| Method | Cost | Delivery time (after processing) |
|---|---|---|
| Standard Shipping | $2.99 flat rate per order | 3–5 business days |
Total delivery time is processing time plus delivery time. Items in one order may arrive in separate packages.
Tracking
Tracking information is emailed to you as soon as your order ships.
Delays, lost or damaged packages
Delivery times are estimates and can be affected by carrier delays, weather or high-volume periods. If your package is late, lost or arrives damaged, contact us and we'll help resolve it.
Address accuracy
Please make sure your shipping address is correct at checkout. We're not responsible for orders sent to an incorrect address provided by the customer.
Contact
The Paw Shelf
Email: support@thepawshelf.com
Phone: +1 281-860-7244
Address: 5900 Balcones Dr #11963, Austin, TX 78731, United States