Refund policy

Return & Refund Policy

We want you and your pet to love every order. If something isn't right, you can return it within 14 days of delivery.

Eligibility

Items must be unused, in their original packaging, and in the same condition you received them.
For health and safety reasons, opened food, treats, supplements, litter and grooming products can't be returned unless they arrived damaged, defective or incorrect.
Gift cards and items marked final sale can't be returned.

How to start a return

Email support@thepawshelf.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.

Return shipping

The customer pays return shipping costs. If an item arrives damaged, defective or not what you ordered, we'll cover return shipping or send a replacement at no cost. Please contact us within 14 days of delivery and include photos of the issue.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.