Terms of service

Terms of Service

Welcome to ThePawShelf!

These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from ThePawShelf, you agree to the following terms:

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone at any time for any reason. Prices, product availability, and promotions are subject to change without notice.

2. Product Information

All products are handmade and may vary slightly in texture, tone, or shape due to natural materials. Product dimensions and descriptions are provided to the best of our ability.

You understand that slight color or texture variations may occur and do not qualify as defects.

3. Orders & Payment

All prices are listed in your selected currency and include applicable taxes where required.

Payment must be made in full before shipping. We accept major credit cards, PayPal, and Shop Pay.

We reserve the right to cancel or refuse any order placed with us.

4. Shipping & Delivery

Orders are processed within 2–3 business days unless otherwise noted. Shipping times vary by destination. Once your order ships, you will receive a tracking number.

We are not responsible for delays caused by customs, weather, or courier services.

5. Returns & Refunds

You have 30 days from the date of delivery to request a return. Returned items must be in original condition and packaging. Once received and inspected, a refund will be processed to your original payment method.

We do not refund original shipping costs. Return shipping is the buyer’s responsibility unless the item arrived damaged or incorrect.

6. Intellectual Property

All content on this site including images, designs, logos, and text is the property of ThePawShelf and may not be used or reproduced without permission.

7. Changes to Terms

We reserve the right to update these terms at any time. Updates will be posted on this page.

Your continued use of our site after changes are made signifies acceptance of those changes.

Contact Us For questions, email us at: support@thepawshelf.com