Return & Refund Policy

Your satisfaction means everything to us — and to your cat.
That’s why we offer a 30-day return window with a no-questions-asked refund guarantee.

If your cat doesn’t use it, or you’re not 100% satisfied, here’s how it works:

Easy Returns:
• Contact us within 30 days of delivery
• Send the item back in original condition
• We'll process your refund within 5 business days

Return shipping costs are the buyer’s responsibility unless the item arrived damaged or defective.

For returns, email: support@thepawshelf.com